Please read through our frequently asked questions, from product related queries to account and delivery information. If you cannot find the information you want here then please contact us direct between 9am-5pm Monday-Friday.
Absolutely, if you need advice on any of our products, feel free to contact us on 01252 279 936 (Monday – Friday 9am to 5pm) and one of our Customer Services team will try and assist you.
Our products are suitable for all levels of gardener from beginner through to expert.
We have 4 natural biostimulant products in our range, all are simple to use and deliver great results:
- 01 Flower + Shrubs can be used on all plants, from flowers, shrubs, trees, climbers, bulbs, seeds, alpines and more
- 02 Garden Lawns will help you develop a larger root structure and achieve a stronger, healthier lawn
- 03 Fruit + Vegetables will help you grow bigger, tastier fruit and veg in a quicker timeframe, great for pots, vegetable patches, greenhouses and allotments.
- 04 Houseplants will help keep your indoor plants in tip top condition using natural ingredients to support the plant’s growth and long-term health.
Our products are safe to handle and non-toxic to you, your pets, wildlife or the environment.
At The Magic Molecule Co. our focus is on manufacturing products using purely natural ingredients, without any harmful chemicals or hidden ingredients.
To store, keep the bottle in a cool, dry place and out of direct sunlight. Once you have diluted it you will need to use it.
For best results in your garden we do not recommend storing the diluted product.
Don’t worry if you over-water with our products on some occasions, it's made from natural ingredients that won’t damage your plants.
Our 500ml bottles are made from aluminium and the caps are made from HDPE which are both widely recyclable.
Please ensure you rinse empty bottles clean, prior to recycling.
At present The Magic Molecule Co. products are only available online.
You can edit personal details such as emails and delivery addresses by logging into your account or clicking ‘My Account’ at the top of the page.
Don't worry, it happens to us all. You can reset your password hereor choose choose 'Forgotten your password' from the Login page.
Orders placed before 11am Monday to Friday will be dispatched the same day. Orders placed after 11am will be dispatched the next working day.
For more information visit our ‘Delivery & Returns’ page.
We aim to dispatch orders promptly, so please contact us at your earliest convenience should you wish to cancel or amend an order.
We’ll do our best to accommodate your request, however if the order has already been dispatched, a return may be necessary.
Please accept our apologies. Our orders are packed by human hands – whilst every effort is made to ensure orders are packaged correctly and securely, mistakes can sometimes happen! Please call our customer services team on 01252 279 936 and we will resolve the issue promptly.
Unfortunately, we are unable to delivery to countries outside the United Kingdom. We do, however, sell our products via Amazon and eBay, both of whom can fulfil deliveries outside the UK.
All orders are delivered by our logistics partner Royal Mail using their 48hr Tracked service.
All deliveries are expected within 48hrs from leaving us, please note that delivery days do not include weekends. You can fully track your order by entering your 13 digit tracking number, which will be emailed to you once your order has been despatched. If you do not have your tracking information, please contact our customer services team and they will be happy to share this number with you.
You can track your parcel here Royal Mail Tracking.
We understand how frustrating it can be, waiting for a parcel that never arrives! That’s why we use Royal Mails 48hr trackable service providing you with a fast 48hr delivery service.
You can track your order here, Royal Mail Tracking.
Please note that during peak times of the year such as Easter and Christmas, delivery delays may occur.
If your order has not been received within 5 working days of purchase, please call our customer services team on 01252 279 936 and we will liaise directly with Royal Mail to resolve the issue.
We hope you’ll be delighted with our products, but if for any reason you’re not completely happy, we’ll refund or replace the item(s) as part of our 100% satisfaction guarantee.
Simply call our customer services team on 01252 279 936 (Mon – Fri 9am to 5pm).
Please contact us before you return an item. Refunds are processed immediately upon receiving the returned goods and you will be notified via email. Your refund will be credited into your account within 1-3 working days, under the reference ‘Medsa Group'.